Analyzer shows "Please wait"
Persistent "Please Wait" screen after power on indicates unstable Helium measurement
Why is my Divesoft Analyzer not detecting sound?
If your Divesoft Analyzer is not detecting sound, the most likely causes are a noisy environment, physical damage to the back of the unit, or an electronics malfunction. Start by power cycling the analyzer (hold the power button for 10 seconds), then check the Sound (raw) screen in Service mode — a reading of zero indicates the unit needs servicing.
What are the possible causes of no sound detection?
- Noisy environment - eg. running compressor or other machinery
- Damage to the back of the Analyzer
- Electronics malfunction or damage
How do I troubleshoot no sound detection on my Analyzer?
- Power cycle the analyzer completely (hold power button for 10 seconds).
- After restarting, test the analyzer in a quiet environment away from compressors or other machinery to rule out external noise interference.
- Take one or more photos of the Service mode / Sound (raw) screen for faster support, see the guide how to access Service mode.
- If the Sound (raw) screen shows zero, service is required — contact your closest Divesoft Service Point and provide all diagnostics data accumulated. If the reading is non-zero but the analyzer still produces incorrect results, noise interference or a software issue may be the cause; continue monitoring and contact Divesoft support if the problem persists.