Analyzer shows helium sensor malfunction Error 1
The “Error 1” message indicates that helium measurement values are outside the expected range during startup. Follow the steps below to determine the cause.
Possible causes
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Mechanical damage to the back of the analyzer
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Corrupted calibration values stored in memory
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Water or humidity damage affecting internal electronics
What to try
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Perform a complete power cycle. Hold the power button for approximately 10 seconds to fully restart the analyzer.
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Access Service Mode and review the “Sound (raw)” values.
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Take clear photos of the Service Mode / Sound (raw) screen for diagnostic purposes.
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If the Sound (raw) value shows zero, the helium sensor assembly may require professional service.
When to contact service
If Error 1 persists after restarting the device, or if the Sound (raw) value is zero or abnormal, please contact an authorized Divesoft Service Point and provide all collected diagnostic information.
You can find your nearest authorized service location on our Service Centers page.