Self-Switching Issues

This article helps you diagnose and resolve unintended self-switching behavior on your device, where the device switches on or changes modes without user input.

Possible causes:

• Keyboard malfunction or keyboard exposed to moisture / condensation
• Firmware bug

Step-by-step troubleshooting:

1. Store the device in a dry environment.
2. Check for condensation or moisture on the device and dry it thoroughly if found.
3. Update the device to the latest available firmware.
4. Document switching patterns — note the time, frequency, and any environmental conditions when self-switching occurs.

When to contact service

If self-switching continues after completing all troubleshooting steps above, contact our support team for further assistance. Please share the switching patterns you documented in step 4 to help speed up diagnosis.